So what the HELL just happened?

MMMiles! · September 16th, 2005, 10:19

Wow, well that was a pretty rough week. No, it wasn't your computer, Tru wasn't arrested, I didn't fly to the Bahamas, and Meat hasn't gone native (ok, he's still wearing animal skins and war tats, but he's getting to work on time and he's stopped yelling so much). So what the hell happened? Well for starters you should know we've moved out NY, and we're now located in Dallas, Texas. Why, well, read on...

Short story: a tech support guy at the old server data center has birdfood for brains and managed to fry the OS on the server while adding some RAM. Flipped them the bird and moved the site to Texas.

Long story: a tech support guy at the old server data center has birdfood for brains and managed to fry the OS on the server while adding some RAM, couldn't figure out the problem, then just blamed me for modifying the kernel (operating system, if you will), which was just bs. Then for 2 days support techs at the data center and my reseller tried to correct the mistake, and made it worse, and worse, and worse. Midgetspy can attest to the mess they left behind when we finally got access to the server again. In fact, they couldn't even load up one of the hard drives, they just said "gotta format it". After trying a few different things, Arnie from ArniesAirsoft logged on and in 2 minutes he was able to fix what 2 groups of support technicians couldn't fix for 2 days. Well, that was a sign to me that we were dealing with some pretty sub-standard help, and even if we DID get the server online, I just didn't trust them not to screw it up again.

So Tuesday night I finally threw the towel in and started looking for a new host. Mid way through Wednesday I found a hosting package with ThePlanet.com in Texas that would suit our needs, and they got the order processed and server online in less than 4 hours from getting my payment. Not only that, but everything works. I couldn't say the same for the old server when I received it.

I'm not sure if we'll notice the difference yet, but this server is considerably more powerful than the old one, (3.2Ghz HT vs XP 2.0Ghz). It's not as cheap as the last place, bt the support level is alot higher - it just means, more raffles! I gotta say thanks to all the donors, as embarassing as it was that this happened right after the last raffle ticket sold, it also couldn't have come at a better time - I had the means to move on to a new server right away, thanks guys, it really makes a huge difference.

So, sorry about the downtime. I think it's a record for ASC. But the site runs fine, even the server ran fine, just can't predict the effects of human stupidity sometime. Thanks to Midgetspy and Arnie for helping me get things running again, and ThePlanet for having the best customer service I've run into for awhile (we'll see about their network speed in the next few weeks).

I think that about covers it... if you find something isn't working properly, let me know.

-Miles

FTP Accounts for all supporters will have to be setup again. I haven't lost your files, I just need to recreate the account.

concept_8 · September 16th, 2005, 16:56

'Least the sites up again.
Good job on getting enerything up again.
It wasn't realy that long but might've felt like it to some, (like a crack head having to wait for thier dealer to show up) lol

I'm sure I won't be the only one to say it but the work everyone involved puts into keeping asc online in these situations is greatly appretiated.
Now go get some well deserved shut eye.

Thanx guys n cheers.

Lisa · September 16th, 2005, 17:30

Fantastic job on recovery.

Relica Religia · September 16th, 2005, 18:16

That's awesome you managed to fix everything so quickly, then. Good show!

PsychoSpy · September 16th, 2005, 18:26

Stupid techs.. Hopefully the providers you're with now know the concept of back-ups, and secondary quick recover systems. Redundancy.. Redundancy.. Redundancy..

some people's children.. :smack:

Lokes · September 16th, 2005, 18:49

It's awesome to see my addiction has returned with even greater speeds and dependability. I can't agree more about the timing Hojo. If it was going to happen eventually it was best to happen now.

Sgt_Lynch · September 16th, 2005, 19:55

Wow... I was having withdrawls.

Funny thing is, I got alot done around the house in the last week! Time to cut that out!

conrad · September 16th, 2005, 19:57

I left friday the 9th, came back sunday the 12th, saw ASC down and got sad. Thaught I could handle 1 or 2 days without ASC but I started getting the shakes man. Just needed 1 hit on the site, finnaly got it.

Hooray for asc!

Prowler · September 16th, 2005, 20:01

I think everyones suffering from withdrawl. Awsome job hojo on getting the site back up and running

Oz · September 16th, 2005, 20:15

Thanks for gettin it up and running again!!

I'm with Lynch... I was actually going through withdraw

FNG · September 16th, 2005, 20:19

Damn! I was just getting caught up at work.

MMMiles! · September 16th, 2005, 20:20

Damn, I'm really glad to see everything running properly (went out for dinner just after getting it online). We didn't lose any data or anything. Porting the whole site over wasn't all that bad, dealing with the mess the techs left on the other server was.

Looking forward to getting alot of sleep this weekend. Welcome back everyone.

[Avtomat] · September 16th, 2005, 20:24

The gallery seems to be not working.

MMMiles! · September 16th, 2005, 21:07

Quote:

Originally Posted by [Avtomat]

The gallery seems to be not working.

Fixed. Or it should be now anyway...

deng_yq · September 16th, 2005, 23:06

Nice to see Airsoftcanada.com up running again and in a more stable status.

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September 16th, 2005, 10:19	#1
MMMiles! Part man, part machine Trader rating Join Date: Dec 2001 Location: Toronto, Ontario	So what the HELL just happened? Wow, well that was a pretty rough week. No, it wasn't your computer, Tru wasn't arrested, I didn't fly to the Bahamas, and Meat hasn't gone native (ok, he's still wearing animal skins and war tats, but he's getting to work on time and he's stopped yelling so much). So what the hell happened? Well for starters you should know we've moved out NY, and we're now located in Dallas, Texas. Why, well, read on... Short story: a tech support guy at the old server data center has birdfood for brains and managed to fry the OS on the server while adding some RAM. Flipped them the bird and moved the site to Texas. Long story: a tech support guy at the old server data center has birdfood for brains and managed to fry the OS on the server while adding some RAM, couldn't figure out the problem, then just blamed me for modifying the kernel (operating system, if you will), which was just bs. Then for 2 days support techs at the data center and my reseller tried to correct the mistake, and made it worse, and worse, and worse. Midgetspy can attest to the mess they left behind when we finally got access to the server again. In fact, they couldn't even load up one of the hard drives, they just said "gotta format it". After trying a few different things, Arnie from ArniesAirsoft logged on and in 2 minutes he was able to fix what 2 groups of support technicians couldn't fix for 2 days. Well, that was a sign to me that we were dealing with some pretty sub-standard help, and even if we DID get the server online, I just didn't trust them not to screw it up again. So Tuesday night I finally threw the towel in and started looking for a new host. Mid way through Wednesday I found a hosting package with ThePlanet.com in Texas that would suit our needs, and they got the order processed and server online in less than 4 hours from getting my payment. Not only that, but everything works. I couldn't say the same for the old server when I received it. I'm not sure if we'll notice the difference yet, but this server is considerably more powerful than the old one, (3.2Ghz HT vs XP 2.0Ghz). It's not as cheap as the last place, bt the support level is alot higher - it just means, more raffles! I gotta say thanks to all the donors, as embarassing as it was that this happened right after the last raffle ticket sold, it also couldn't have come at a better time - I had the means to move on to a new server right away, thanks guys, it really makes a huge difference. So, sorry about the downtime. I think it's a record for ASC. But the site runs fine, even the server ran fine, just can't predict the effects of human stupidity sometime. Thanks to Midgetspy and Arnie for helping me get things running again, and ThePlanet for having the best customer service I've run into for awhile (we'll see about their network speed in the next few weeks). I think that about covers it... if you find something isn't working properly, let me know. -Miles FTP Accounts for all supporters will have to be setup again. I haven't lost your files, I just need to recreate the account.

September 16th, 2005, 16:56	#2
concept_8 Trader rating Join Date: Sep 2004 Location: sudbury Ont.	'Least the sites up again. Good job on getting enerything up again. It wasn't realy that long but might've felt like it to some, (like a crack head having to wait for thier dealer to show up) lol I'm sure I won't be the only one to say it but the work everyone involved puts into keeping asc online in these situations is greatly appretiated. Now go get some well deserved shut eye. Thanx guys n cheers. __________________ "Death in the tall grass"

September 16th, 2005, 17:30	#3
Lisa Looking for form T-whatev Trader rating Join Date: Jun 2004 Location: Trenton	Fantastic job on recovery. __________________ May you live in interesting times. ASCMART, your smart choice

September 16th, 2005, 18:16	#4
Relica Religia Trader rating Join Date: Dec 2004 Location: Kelowna, BC	That's awesome you managed to fix everything so quickly, then. Good show! __________________ Full auto.

September 16th, 2005, 18:26	#5
PsychoSpy Trader rating Join Date: Jun 2005 Location: London, Ontario	Stupid techs.. Hopefully the providers you're with now know the concept of back-ups, and secondary quick recover systems. Redundancy.. Redundancy.. Redundancy.. some people's children.. :smack:

September 16th, 2005, 18:49	#6
Lokes Trader rating Join Date: Jun 2005 Location: Saint John, NB	It's awesome to see my addiction has returned with even greater speeds and dependability. I can't agree more about the timing Hojo. If it was going to happen eventually it was best to happen now.

September 16th, 2005, 19:55	#7
Sgt_Lynch Trader rating Join Date: Dec 2001 Location: Anger Management class.	Wow... I was having withdrawls. Funny thing is, I got alot done around the house in the last week! Time to cut that out! __________________ When the going gets tough... the tough go cyclic.

September 16th, 2005, 19:57	#8
conrad Trader rating Join Date: Nov 2004 Location: Vancouver ,BC	I left friday the 9th, came back sunday the 12th, saw ASC down and got sad. Thaught I could handle 1 or 2 days without ASC but I started getting the shakes man. Just needed 1 hit on the site, finnaly got it. Hooray for asc! __________________ Current Arsenal: TM AK-47, KSC G19 Heavy Weight, 2 Academy TMP Springers Owned previously: KJ Vertec M9 Elite, Two no name m9 springers Current Project Gun: TM M14 OD, awaiting upgrade parts.

September 16th, 2005, 20:01	#9
Prowler Trader rating Join Date: Feb 2004 Location: Surrey, BC	I think everyones suffering from withdrawl. Awsome job hojo on getting the site back up and running __________________

September 16th, 2005, 20:15	#10
Oz Trader rating Join Date: Mar 2003 Location: Vancouver	Thanks for gettin it up and running again!! I'm with Lynch... I was actually going through withdraw

September 16th, 2005, 20:19	#11
FNG Trader rating Join Date: May 2005 Location: Toronto	Damn! I was just getting caught up at work.

September 16th, 2005, 20:20	#12
MMMiles! Part man, part machine Trader rating Join Date: Dec 2001 Location: Toronto, Ontario	Damn, I'm really glad to see everything running properly (went out for dinner just after getting it online). We didn't lose any data or anything. Porting the whole site over wasn't all that bad, dealing with the mess the techs left on the other server was. Looking forward to getting alot of sleep this weekend. Welcome back everyone.

September 16th, 2005, 20:24	#13
[Avtomat] Trader rating Join Date: Apr 2005 Location: Markham, Ontario	The gallery seems to be not working. __________________ Army Glock 17 KJW M700 - gone ICS Ak74 - gone WE hi-capa 5.1 striker - gone TM Ak47 - gone Western Arms Inifnity 3.9 - gone Get your answers here! Answers: $5 Good Answers: $10 Correct Answers: $20 Well-researched Answers complete with reference: $150/hr plus materials

September 16th, 2005, 23:06	#15
deng_yq Trader rating Join Date: Jan 2005 Location: Toronto	Nice to see Airsoftcanada.com up running again and in a more stable status.

So what the HELL just happened?

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