Quote:
Originally Posted by PrIeSt
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I believe he has been refunded to his paypal account, the op is bitching because said refund goes from seller>paypal>credit card/bank. and take's time in between 6-8 days. That being said, that's not the companie's fault. if you don't like paypal's practice's don't use paypal.
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yes, waiting 6-8 for a refund form paypal is normal. I mentioned that once, under no circumstances did I actually state that is was Imperial's fault that I have to wait. I was simply stating another inconvenience that has come up from this problem. if it was a big one, I wouldn't have stated it once.
Quote:
Originally Posted by PrIeSt
Once he got a hold of the right guy, a refund was issued.
As said above, A weekend is busy, they may not even look at online orders, which leaves a backlog on monday.
If you need something ASAP, going with the cheaper supplier. across Canada, and ordering on a weekend....
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yep, money was refunded, correct
weekend is busy, they may not even look at online orders? cool
backlog till monday? cool
I filed the complaint on weds morning,
by then I have already left a few voicemails and 1 email.
there was the entire Monday and the entire Tuesday to resolve this issue, maybe even Wednesday when I was calling them in their store, oh and the guy who picked up the phone " I can't help you with your order, however the online guy will be in later on tonight, I will leave him a message and he can resolve your problem"
I asked if it could happen tonight and he said " Yes, he can help you out tonight, and hung up."
mind you, I was very polite to him, I provided him with all the information needed and then thanked him>
inshort, I they had full additional day to do what ever was needed.
I waited till Wednesday night, before going nuclear.
Quote:
Originally Posted by PrIeSt
The op blew up what is an issue that happens lot's of time's all over the planet, because he needed a part ASAP and he didn't get it.
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I don't know, maybe I've been spoiled by companies like Cansoft, I EMT him $1100 for a few items and items where shipped EXACTLY when he promised me, and arrived 1 day early
or Airsoft Depot, I walked in with $1100 CASH for 2 guns, when I got home to play with one of the guns, I noticed the buffer lock was broken, I called Huang, I told him the problem and he didn't even question me, he offered me 2 choices, FULL refund or he gave me a upgrade replacement part. ( I was happy with the part.) Huang promptly closed his shop, DROVE OVER TO MY HOUSE, DROPPED OFF THE PART, APOLIGIZED, AND THEN RETURNED TO OPEN HIS SHOP, mind you, when I walked in, he was already 5 minutes away from locking his doors so he could focus on his online sales, ( he literally had a skid of items that he was packing for shipping, )
or maybe Illusion Kinetics, I needed a part, a cheap $100 part, HE TOOK TIME OFF HIS WORK, so that he could meet up with me. Why? two words, CUSTOMER SATISFACTION.
How about lets go to something that is less local. CWI, BBDRAGON.
I ordered a Vipertech MK18 Mod0. I called them exactly at their opening hours, They don't speak good English, He actually TYPED everything he was going to say and used google to annunciate the words so I understood him,
2 days later I ordered the item. no call inadvance to check for stock, nothing.
The item was shipped WITHIN 3 HOURS of the order and was leaving on a flight to Toronto.
for me to even have to wait an extra day is a total no no.
Yes I did blow up. I'm extremely mad still that this happened. I'm mad not because of money. FUCK the money, $200 is peanuts,
I'm mad because of my time wasted trying to contact the right person to get this refund AND I'm mad because I needed the item and now I lost 5 business days and I have 10 left to find a new place to get one and ship it to me
( I'm lucky a local retailer saw my frustration and decided to help me out by selling me one for cheaper )
If I'm told to wait, I will wait, I will wait for as long as promised
If I'm told that something will be fast and I end up waiting 4X what was promised and it yields no results I get furious
Quote:
Originally Posted by PrIeSt
Wait A second GBBR arn't you the guy who fucked Ultimate Airsoft with bringing fake BB's to undercut them..
Another thread by you... http://www.airsoftcanada.com/showthread.php?t=152714
Here's UA's thread, read the first 3 page's it was actually another user who called out GBBR... http://www.airsoftcanada.com/showthread.php?t=152878
It's a good thing you don't run around pulling shit ass business stunt's such as bringing in a knock off of a field BB so you can steal business and money from someone whom you feel offended you on facebook.
Suggestion to business's just put this guy on your ban list and ignore him.
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If you have a problem with me, feel free to tell me over PM.
This thread has absolutely nothing to do with Ultimate Airsoft, I suspect that may have been an attempt at a personal attack?
If you feel that I am a bad member on this forum, and I should be banned denied service and maybe even banned on this forum? thats great. please, Let everyone know how bad of a person I am. let all the retailers know that I am a troubling customer and they should deny me service, hell they should even ignore me.
and also be sure to let ASC admins know what kind of trouble I've been up to, I'm a naughty boy, tell them they should ban me for this conspiracy you accuse me of
Quote:
Originally Posted by PrIeSt
4.Your want for same day shipping is just silly.
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yes I do want same day, they promised it, however, I gave them the benefit of the doubt and let a WHOLE TWO DAYS go by before even wondering if something is wrong. I've given them ample amounts of time before even complaining
Quote:
Originally Posted by PrIeSt
Any time's I've had to contact Jay I've got responses in minute's and product in a day or two.
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how come this didnt happen when
I called
I left emails
I left voicemails
I posted on ASC
I actaully got information from a young man who worked at their northern store, he said provided me with an email to the sales director,
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PrIest, I didn't get offended when you called me childish, nor did I get offended when you posted links to the ultimate airsoft thread.
However, when you are debating with someone its important to talk with respect, and try your best to not further escalating the situation by name calling, personal attacks, and also bringing up unrelated information.
You are an age verifier, you should know better. and as Pusangani said
Quote:
Originally Posted by pusangani
Are you saying people that do bad things don't deserve good service? I've done my share of dirty deeds, does that mean the businesses I purchase from don't have to give me 100% ?
Let he who is without sin cast the first stone
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