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This thread is full of win.
Not to jump in on your guy's argument, but from reading this from the outside I can see both stances, understanding and accepting or being upset. Since we seem to like numbered lists in this thread, here's another!
1. Their website did promise fast shipping, and often when I need a product quickly I'll look for a canadian retailer who can ship it quickly, it is extremely frustrating to waste several days only to find out you have to go elsewhere.
2. I also see that GBBR called the store to confirm stock, which means either they sold it between the time he called and the time he ordered or the salesman was lazy and just looked at the inventory system they use instead of seeing if they physically had it, this is common when a store is busy but in this case caused an upset customer, if they are too busy to answer a question they should really offer to call the customer back instead.
3. 4 days for a resolution isn't that bad in many cases but I think it is in this one. When the customer is contacting the store every day to ask for a status someone should have taken the bit of effort to look into it.
4. I disagree with those that say a customer is "responsible" for checking the stock by phone, if it shows in stock I expect to be able to order it. If it was a mistake that is okay but I expect a call within 1-2 business days. Inventory mistakes happen all the time with many small businesses, this part is understandable, not doing anything about it until you are pestered like crazy by the customer is bad customer service.
5. Waffles are the best. Can't we all just get along? :P
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