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Have you tried to talk directly to the manager of your issue? Maybe he can help you with this (except if it was the manager you seems to give a bad services)
I'm pretty sure he's better than was we have in Montreal... (I'm not gonna put the name, don't want to start a debate here and the guys in my region may know from who I am talking).
If he's that bad go to Mach1 like a lot of guys says or you can buy on internet, like Revolution Airsoft by example.
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