Atlantic Armory F- (Long Rant)
 

This may be a bit of a long rant, but before you decide to purchase from Atlantic Armory, you may want to read this first.

This is basically what has happened to me in the last few months. I saved every email so the dates are 100% accurate.

I ordered a KWA FMU Glock 19 from them on October 5th, which was listed as available at the time on their website. I had not bothered to look on Airsoft Canada for any reviews, but since it was listed as one of the retailers, I thought I could trust them.

I emailed them on the 15th of October to follow up on my order, and to make sure they had it. They replied on the 27th and told me that his supplier JUST got it in, and that he is shipping to me right away, and that he was sorry for the delay.

On the first of November, Cory emails me saying that my Glock is now in, and for me to email him back. I msn’d them and they said that their site was down, and they lost all my info. Of course, I wrote back to them write away with my info and expected my order to come shortly. Of course it never came, and I followed up on the 17th, and gave them my info again. This time, they told me to email it to their email at sales@atlanticarmory.com. The person replied, saying that they would forward it to Cory. He then called me, and told me that the gun SHOULD arrive soon, or if I wanted, could take my money back. I thought I’ve waited this long, might as well wait a couple more weeks.

On 13th of December, He emails me saying that the gun is in (again), and that he has to pick it up, and on the 19th, he says he has my gun. By now, I figured it was well worth the wait and that my gun is finally here. I wait another month, email them on the 10th of January, and he says that its here, and the guy is putting together the order and should get a tracking number for me soon.

So now I wait another month, and decide that I’ve had enough. I emailed them on the 1st of February, and ask for my refund. Now, all of a sudden, they reply saying that the gun is shipped out, and that they can get me a tracking number (which I never got). I send a couple more emails now demanding my refund. No reply.

Now, I decided to try to go to Paypal and do a seller complaint and see if I can get my money back from them. Of course, since I waited for 4 months, they can’t do anything for me anymore. No sooner had I filed I complaint, I get an email from Cory telling me “not to start sh!t” with Paypal. They took my money, didn’t send me my order, and he gets offended when I try to get my money back. Hmm…

On Friday, he said that he would send me a refund and give me a tracking number on Monday (Today), which seems odd to me since if he really wanted to give me a refund, he could do it through Paypal. So here I am, typing a really long rant about my whole ordeal.

I was wondering if anyone has any advice on what, or anything I can do about my situation.

And if Cory or anyone from Atlantic Armory wants to come have an open debate on what happened to my order, feel free to come and post. I still have all the information and emails and conversations between us.

Thanks for taking the time to read this really long rant.

Over 4 months and still nothing.....there is no excuse for that sort of delay, retailer or regular joe.

I too had a bad experiance with Atlantic Armory that was over a year ago, looks like very little has changed.

Good luck getting a resolution, when I tried to make a stink about an incomplete order I was told "I don't need your business" I've taken that to heart and never ordered from them again.

My issue was never resolved and when I tried to get it resolved they were just plain rude and abusive.

If this isn't something new... maybe it's time Atlantic armoury was removed from the retailers list

One thing that may be understandable is product defects. We have to remember that airsoft guns are almost entirley made in Asia to standards that we may not accept here. Some small issues are very common and not worth getting worked up over.

All retailers are at the mercy of the manufacturer when it comes to parts missing, or assembly issues or premature breakdown. From what I understand, nearly every retailer will try his best to rectify the problem. If they do nothing to try to satisfy the customer, that IS a problem.

If a retailer will not honour his end of a business transaction by reasonable shipment time or with the correct product, this is also a problem. Unfortunately for SephirOth, he waited FAR to long for problem resolution.

As a consumer, it is your right to demand return of money if product is not shipped to you in a timely fashion. If you do a pre-order of an unreleased product and know that you must wait for it, that's one thing and a whole seperate trade agreemment. But to wait for an "in-stock" product for 4 months+ with no resolution is totally unacceptable.

It truly is a shame that airsoft was not such a restricted market for both sides of the retail world. Guys who perform this way on the retail end would fade away from customer distrust and disloyalty.

I'm only hearing one side of this tale, so my opinions are just that: opinions and really meaningless without the whole story. But if you fail to get satisfaction from Atlantic Armory, it is your right to go elsewhere. Your lost money, however, is a tale yet to be told.

It doesn't look good... Just checked out AA's site (for the first time actually) and got a big "AtlanticArmory.com is currently unavailable." :confused:
Good luck man, hope it works out for you! Just be thankful you didn't partake in the Propscam order like myself and so many others.



Devin

What were the details of said scam? What should I search the archives for? Propscam?

Fuck I don't know try the giant PROPSCAM thread right under the one you're currently in.

I hope that was sarcasm (although I'm sure it wasn't)

I've almost given up on ordering airsoft online, outside of Tru and Rangers. Been at this shit for more then 5 years, and never had a problem till recently. Started with DEA not replying to my order or questions for a week. Then I decided to buy 2 used GBBs instead of 2 new. Ordered from 2 different sellers, both of which had good feedbacks. The first one took about a week JUSt to ship out, and was also shipped with 2 spare mags and the gun itself in one of those bubblewrap Canadapost bags, inside of a plastic grocery bag?? WHAT IN THE BLOODY HELL.

Second is now onto 2 weeks. First week I was told he couldnt send it and he gave it to his little brother to send out. Then it turned into it didnt make it in till the weekend. Then I waited all week with no reply to my PMs. Then he got them on the weekend, and never replied to them. The LEAST someone can f*cking do is reply. If he's been lieing the whole time, fine, I dont give a shit, just tell me where my god damned product is, or give me my money back. I couldnt care less what happens as long as I'm not out of pocket at the end of the day. I'd rather be told honest information, about not being able to ship, then bullshit and silence. PM me every day I dont give a shit.

People are so quick to take your money, but dont have the time of day to send you your product in return. :confused:

Never again.

Sorry to add to your rant. ;)

Your kidding right :confused: ??? It's got it's own section right under the "General" forums...



Devin

Group order on goods gone very wrong. Guy said he could get mucho guns for mucho cheap. Supplier didn't pay out, aparently.

http://www.airsoftcanada.com/forumdisplay.php?f=28

Edit- I should add that some people receiving products 3 years after order.

Also in his defence the orginal reference was just ''propscam''. Besides even if he looked in the threads it one of those... easier to understand when sh!t's explained dealio's... there's alot of reading to do otherwise. And eyes crossing. It's late. It was mildly vague. To every n00b but me. Wow.... I just... refuse to explain...

M

Paypal likely will not resolve this one. Airsoft-sales-gone-wrong is not part of their TOS if I recall correctly.

Are there any public ratings for airsoft retailers/importers? This is a scary story...:(

thats shitty man
if something is in stock, it shouldnt take a retailer more then 5 business days to get it to you from the second your money comes through.
I only ordered 2 guns from retailers. the 1st only took 3 days all the way from BC and the 2nd gun took 4.

Yeah after all this, I'll definately reconsider buying online again.

I do blame myself for waiting this long thou.

At least they replied me this morning, saying they had a storm, and that hes going to send out my refund now, which is still odd...since paypal takes one minute, but oh well...as long as I get it.

To be honest, I don't have to deal with these guys to understand they are jerks and liars.

I wouldn't have been as optimistic as you however. I haven't been burned yet (a testament to the people I buy from on this board) but I have learned from other threads just like this one. I hear one excuse (they had a storm? give me a fuckin break) and I'll let it slide. Two or more and I ask for a refund, I don't care what they say. It's here today? Too bad. You didn't fulfill your commitment.

My question is why the fuck are these guys still on the "Canadian Retailers" bar on this site? This thread alone is testimony that they should at least be pulled for a probationary period. Maybe they can get their shit togther and get back on the list.

It's a real shame online retailers can't take a lesson from some of the retailers on this board. I have bough from these boards a couple of times, and always been impressed with the communication.

Most retailers here send out regular emails with updates without having to be hounded at all. IT's CUSTOMER SERVICE and it's obvious these guys don't have a fuckin clue what that is.

It's to their detriment. In this game all you need are a stable supplier and good communication and you can corner the fucking market.

I have dealt with Specarms, Rangers/DEA and Tru.

Trust them. They have the best prices and the rep.

Atlantic Armoury has been removed from the retailer list.

I usually get my guns from Tru; always been a positive experience. (even when Peter Kang fucked everyone on the KJW group order, Tru made everything right)

Recently also picked up a WE pistol from DEA, that was really smooth too. I'd deal with them again.

And I've dealt with Illusion a lot for parts; great guy, never a problem there either.

I agree: Airsoft Kelowna, DEA, SpecArms and Tru are the best retailers I have used and bought from to date. They are also the only Canadian Retailers currently listed on out team website due to the great deals and transactions I have done with them.
http://www.southsaskmercenaries.com/links.php

Yeah retailer ratings are really helpful to newbs like me who plans on buying their first AEG. It's nice to know who to trust and who not to trust with our hard-earned money.

Cheers guys,

ATTN mods

I noticed that "Velocity Arms" (?) in the retailer list goes to one of those generic search portals junk things.

Hmm...
You know Craig, on this site?
He ordered an AK-47 from Atlantic Armoury as well, and from what I can tell it still hasn't arrived.
Flabeo did the same thing (complaint, now edited out, in the Old Buy/Sell Ratings) and it took 3 months to get to him (I know him personally, I can testify to this).
Lisa did the right thing, but the guns aren't with the people yet...

I'd have to say that Rangers, Tru, and Spec arms are the best. I've dealt with SD-Unit too but not anything major (mags and such). They handled themselves well, but recently they've lost their website and haven't been updating whats left of it lately. I'm a little sketchy about DEA since their inventory is similar if not the same to Rangers and so is their site. Seems fishy. But they have a rep while I wasn't present here so I'd give em a go if they had something I needed. I also like that rangers has 4% tax, only really major when your buying 500 and up or so.

Also 007 has what looks like a creditable website just haven't tried them yet.

DEA shares stock with RA, that's why they have the same stock.

I thought it looked fishy too, until he cleared it up.

I bought from rangers before and my invoice said DEA.
The one and the same as far am I am concerned.
The difference I noticed at the time was that DEA added tax in the shopping cart feature while Rangers didn't. This could be due to the fact that rangers didn't sell enough to even pay tax while DEA did. Just a tax thing, nothing more.

The question is, which do you like better, green or red?

I don't deal with anyone that I can't show up at their door and kick their teeth in.

Needless to say I've never been scammed.

Sounds like a full prof method.

Wow...all this time we've been telling noobs to use the retailer bar....I personally like dealing with Forum members more...especially those who have 6+ Trader ratings. I mean if they get it that high they aren't likely to screw you over for small things.

007 is pretty safe to deal with although their listed price is a bit higher. I've tried to buy my G3/SG1 from them but by the time I sent the money, it wasn't available anymore.... Ken was pretty good at responding and explainning what had happened and refunded my money promptly. At the time it was about $750.

The fact that he responded quickly to that and refunded my money promptly made me feel that I could trust them enough to do business....

Yeah, I bought a USP compact from 007. It arrived exactly when it should have, and I haven't had any problems at all with it. Yeh, as I look now, the price wasn't exactly stellar, but the service certainly was in no way lacking. Everything happened as expected.

DEA here, then forums for all else.

Never had a problem.

Use your gut instincts.

My Purchase experiences:

MP5 SD5 from Steve187 = Pickup, no problems
P226, BBs from DEA = 2-3 days in my hands
Propane Adaptor from Airsoft Innovations = 2 days if I remember correctly, no problems
SRC M4 (and many accessories!)- Storeskeeper = Pickup, no problems
UMP - Grim Fandango = Pre-order, awaiting shipment, replies to PM's, nice guy, no problems
M3 Light - Jugglez = 2 days I think, no problems (also in UNC Order because of this)

So far so good, I recommend any of them, always a pleasure to deal with them.

I've dealt with Atlantic Armory before, I bought BBs they were selling at 50$ for 3 bags, pretty good price. Anywas it went through no problems, though it took two weeks after I paid to get them.

I too had a run in with Atlantic Armory. I never recieved my stuff after 3 months, but they did send me a refund. So, I guess it's alright with me now but I kinda wanted that gun. but, Tru has been the best I've delt with. He is quick, hes friendly and sells good stuff!!! A+ for Tru!

Thats maybe the difference with Tru and other reputable retailers: they not only will send you stuff they list as In Stock, they'll also manage get you stuff they don't have.

<3 t3h Tru

i have 3 GBB from Rangers and was amazed by the service.
bought online in the afternoon , delivered THE NEXT DAY (and that is Calgary to Montreal) by Purolator.
on 3 different occasions.Keep it up guys , i will buy from you again.

Hmm..I've always wanted to place an order w/ Tru, but haven't had time to get validated yet. I work in the food industry, and I basically work nights a lot, and weekends, so usually can't meet up at the meetings ;)

Hopefully this will be sorted out, and I can post some good news

I'm sure everyone appreciates the comments of who you CAN trust to make your purchases, but lets try to keep this on topic and in focus.

Atlantic Armory took 9 weeks to send me the G36 I paid for up front and that was magically rushed to me only after creating a thread about it here and mentioning to Cory how easy and effortless it is to file in small claims court. We made an agreement that a partial refund would be provided with the gun as well.. guess what... no refund. No surprise there.

This is obviously NOT appropriate conduct for a business catoring to such a close-knit community. Lisa it is great that you removed them from the retailers list at the top. It is unfortunate that any business should have to be removed for any reason especially when it was built by someone else with much higher standards of service. New ownership seems to have taken AA into the wrong direction.

I've already spoken to Craig in regards to his pending AK order and I can only hope he contributes his own troubles to this thread as well.

When i heared that Lokes was having issues with AA, i contacted Corey immediately. I believe Lokes got his AEG within a week or so after. I hate it when little things can't be done. I take pride in what i sell on this board or wherever. I wish most people would too.

Sorry to bring up at some-what old thread, but I just got back from spring break and saw this. I personally know Cory, and the reason that most of you have had troube recieving yours guns and accessories, it is because so has he. His supplier out west has screwed him out of money on several occasions.

On another note to this, over the past week the RCMP forced him to close shop because they said they will charge him with possesion because they are doing a crack down on airsoft in PEI. So, he is not allowed to sell the guns anymore. But for those of you who ordered guns off of him you will still recieve them when they arrive.

That does not excuse the lack of communication he had with his customers. If he is having trouble getting something that he owes someone, he should refund their money and say, "Sorry, I can't get that item right now." or he should say, "I am having difficulty getting that item, but I will keep you updated with my progress." It really is that simple.

I don't beleive this RCMP thing. First, if he has a licence to sell those guns he has a licence to own them... they can't just force you to close business. Businesses in this country have the same rights as any individuals in this country. They can't just come to your place and say : ''hey don't sell those even if you have a license to do so because we don't like that''... they have to go in front of a judge and get papers to close down the business. On the other hand, If AA don't have any licences to sell, well that is an other problem...It can also be an entirely separated mather like unpaid taxes or other bull$hit and the government is after him.

Second, If that is the RCMP doing this, we will see other retailers around the country receiving uniformed guest very soon...

Sorry for my English, I write like crap in that language...

What about the people who are starting out and trying to get trade rating. Not saying people with 0 trading are trustable but some are so that's kinda biased.

Well... that's what the trader rating system is for. The entire point is to make you more confident dealing with someone who has a solid, positive rating. I mean, in your position, suppose two people offer you the same gun for the same price. One has no trading history, and the other has 12 good transactions to his name. Which will you choose? Seems like a pretty obvious choice... it's just common sense =)

To Vapourblast, there is ABSOLUTELY no such thing as a "license to sell airsoft". And if you have a crappy CFO and the RCMP decide to shut you down, there isn't much you can do about it. The only licensing involved in airsoft is the Firearms Business License for Prohibited Devices for Motion Picture Production. It outlines the importation, storage and transfer requirements for that business for motion picture use only as it pertains to "replica firearms".

The problem is that nobody in any government agency will define EXACTLY what a replica is. The Dept. of Justice says one thing, the CFC says another, and the RCMP don't really know what to do.

Some people will say that airsoft guns are, in fact, replicas. Others will say they are not. But if the CFO for your area shows up and demands your inventory, he needs no paperwork, no court order, and can legally compel you to assist him in the seizure, which is forceable confinement. That is the nature of the current Firearms Act.

So in short, there is no legal sale of a replica firearm except to another business with a firearms business license. No private individual can legally possess one unless they owned it prior to Jan. 1/98. The loophole so far is that nobody can agree if airsoft guns are all replicas or not. Some definately are not (XM-8 and M41A) and some definately are. But if your CFO says they are and enforces seizure of your guns, you'll have to go to court to prove your case. This was done in my city last fall with a G&P M4A1 and the judge gave the guy his gun back (after he paid a $1500 fine for threatening someone with a weapon).

Same thing with a friend of mine getting a TM Ak Beta Spetznas. He got fed up of their crap and got a refund from paypal. Hearing you had the same problem does not suprise me and I personal would NEVER deal with them or recommend them to anyone!!!

To clear up things. Rangers and DEA share inventory, and both web sites were designed by the same guy, sorta a cookie cutter deal. And since the same guy will answer the phone for both rangers and dea sometimes you might get a hello you've reached dea (when you called rangers) or vise versa. or as in the case mentioned a invoice with the wrong letter head.

Hrrm if Cory is having problems getting the items why does he list them as in stock when people order them? That doesn't jive with me and smacks of another retailer who was notorious for the same deal (I wonder if that is who Cory's supplier is, it would explain alot).

ouch, that certainly WOULD explain a lot.
But we'll never know, I'm sure.

OMG! well this explains it all and all i have to say is FUCK!!!! i hope cory gets shot right bettween the eyes while in service. hes in the RCMP.

I bought an ak-47 from cory 4 months ago on nov.10th and it is now feb.26th everything sephire had said.. step by step.. first he told me after a month that the gun had just came in. ext ext all bullshit...

this type of shit makes me want to go to PEI.. to deal with it one on one.. CORY RUSKS OR TIMMY MCDONALD he calls himself one of those are his names he says HES A SCAMMER AND COLLECTED OUR MONEY AND IS STILL SCAMMING PPL!!!!

Cory doesn't even pay loyar fees to make the guns legal in canada so there for he making even more of a profit... i have a way to fuck his career up in the RCMP. (((if i dont get my money back soon.. i really hope his ppl are reading my posts...

Lets not get too wild here and try to keep this thread civilized. First of all, you seem to be underage in the first place and making threats like this in public to a police officer isn't exactly the smartest thing a kid could do.
If you have a problem, make your claim, explain how it happened, and let the community deal with it.

I think we all can see at this point that Atlantic Armory had problems meeting demand, whether it was supplies, mismanagement, horrible lack of communication, or all of the above. The only strength we have as a community is communication.

Hmm..and how would you mess up a police officer's life? An attempt to do so would prove very foolish. I understand why you're mad, but there is no need for idle threats against law-enforcers.

dude your so fucking immature im a good friend with cory and bought a gun from him he had a great deal of shit happen with whoever his supplier just to get my gun in and it took about 2 1/2 months so trust me he is not trying to scam you

That and they have closed down due to pressure fromt he local cops.

That doesn't excuse anyone, given that money has been given for a service not rendered.

my self is going to RMC. I am not imature. i was flammed while writing that. i deleted it though because i have as much respect for my fellow troops as i do my parents. when i asked info about filing complaints to 5 diff. companys that deals with scammers or probelms with ppl buying off line (which cory is not i just found out today) i told them that he is in the rcmp and they said if i dont get the money this can mess up his career for selling illigal guns to underage ppl. not that i would but!!! what must happen to get the money back will happen. sorry

Wait let me get this fucking straight, you buy a gun, he gets problems and has bad contact issues. And now because he's in the RCMP and that I for some reason get the feeling that you lied to him about your age, because he IS in the RCMP and KNOWS the law about selling guns to people ((gotta be 18 my friend)). You want to shaft him, for going out on a limb to trust you being under 18?

I don't condone having things listed as in stock and not, I don't condone holding the money when you're having alot of trouble getting the product and I don't condone selling to Minors, and now that I know Rangers and DEA share inventory I don't think I'd trust them very much myself. However where are these guys? Where are they to defend against these allogations.


And Craig, I want to know who vouched for you, or what age you told the retailer. Because I doubt VERY much ANY retailer would sell to a minor, military or not! Cause I know I wouldn't, and I wouldn't sell to a parent who'se buying for a minor either, but some retailers do.

I told him strait up. I am 16 turning 17 on jan 28th. i was 16 when i bought it he said okay okay ext ext.. and then he told my mom to tell not to walk up the street with it ext. so there for its still on him.!

and you're in the Armed Forces? Yet turned 17 on the 28th of 2006?

Man you're not paying by the letter, can we at least spell out complete words and express yourself in complete sentences? It's difficult to relate to your story when I have to read each post 4 times to decipher it.
I apologize for going off topic.

Where in "Canada" do you live?

I've had some difficulty with AA in the past, but Cory eventually straightened things out with me. Luc is also a great guy; I'd deal with him again.

-- "Craig"... please... with respect, shut up. You're not helping things, nor are you contributing anything to the conversation. Talking about getting people shot in the head is not making your case for you... So please... "straight up"... come back when you grow up.

or not... either way...

RMC minimum age is 16. Even if he did "just turn 17" and got accepted for 2006, then he is 17 upon entering the forces (which is minimum age).

Reserves are 16+ (with parental consent), and regs are 17+ (but he said RMC so nevermind.)

EDIT: of course 16 would be if he is really smart and got skipped ahead a grade, or so, but from his language...i doubt it.

I thought one of the ideas that we're all trying to promote here is that airsoft is a safe and respectable sport played by, key word here, mature individuals.

Now I may be wrong, but I figure maturity also has something to do with intelligence, and not flying off the handle at any apparent provocation.

I understand that if you order something as big and expensive (and goddamn COOL) as an airsoft gun, its going to be a little upsetting when all that money leaves your hands and you find yourself waiting... and waiting... and waiting. But to wish death upon a someone over it? That seems like a pretty far stretch from maturity.

And all this on a forum where in another thread people were concerned with the media coming in and quoting posts in articles and such?

All this, and blowing up on members of a community that you will more than likely be out on the fields with?

Huh. You can tell I'm impressed. Craig seems just like the kind of fellow who'll throw a fit when things don't go his way on the field, and pop you in the side of the neck at point-blank range, and then tell you that it's your fault, because you shouldn't have made him mad.

Just so you know....it is NOT illegal to sell to under 18. Being 18 is a rule of thumb made by the community. The RCMP does not know about the 18+ law as there...isn't...one.

ON that note, this thread has far surpassed it's useful life.

You doubt that eh? I guess you would know, you've been here for such a long time.

EDIT: Sorry Cortex, didn't know you locked it although I agree that it should be.